FAQ's

Yes. A deposit is required to reserve your items and event date. Deposits are non-refundable.

How much is the deposit?

• Rentals under $3,000 require a 30% deposit

• Rentals $3,000 or more require a 50% deposit
   

And also yes. Small reduction changes requested by the next business day may qualify for a price adjustment. Large reductions (30% or more of total) are not eligible for credits. Additions are welcome up to 2 days before your event, subject to availability. Requests made after that timeframe may not be possible.

We accept major credit and debit cards, digital wallet via website, Zelle, and cash. Payment timing and eligibility may vary based on the method selected.
Payments made on site via Zelle or credit card are charged at the invoiced amount. Business or organization checks are accepted with prior approval only.

To keep things simple and stress-free, remaining balances are automatically charged to the card on file two (2) days before your scheduled delivery date, unless another payment method has been arranged in advance.

 

We recommend reserving your rental as soon as you know your event is definitely happening. Popular dates and items book quickly, especially during peak seasons, so booking early helps secure availability.

Please note that paying in full is not recommended unless you are comfortable with rescheduling only. Once your event is scheduled, our team and equipment are fully committed, so refunds are not offered. If plans change, eligible cancellations may receive a raincheck based on our cancellation policy and timing.

Booking early with the required deposit is the best way to hold your date while keeping flexibility.

If you need to cancel, please contact us before or by 5:00 PM on the day the remaining balance is automatically charged. If we are notified by that time, we can issue a raincheck to reschedule your event.

If the event is canceled before the auto-draft day, the deposit may be issued as a raincheck. All rainchecks are valid for one (1) year from the original event date and may be used toward any event within that timeframe. After that time, the raincheck is forfeited if not used.

Cancellations made after 5:00 PM on the auto-draft day, or at any time after that point, are not eligible for a full raincheck (only deposit).

We do not issue refunds. All payments made are applied according to this policy.

Please note that rainchecks are not issued, regardless of our cancellation policy, if an event cannot proceed due to last-minute insurance or venue requirements, approvals, or changes that were not communicated in time. These situations fall outside of our cancellation policy and are treated as a cancellation without eligibility for raincheck or refund.

We strongly recommend confirming all venue and insurance requirements well in advance of your event date.

We always encourage reaching out as early as possible so we can help where we can.

All rentals are full-day rentals, with pickup scheduled for the following day.

Deliveries typically take place between 7:00 AM and 12:00 PM on the day of your event. We will send you a more specific delivery window the day before your scheduled delivery.

Pickups are generally scheduled for the following morning between 9:00 AM and 2:00 PM.

Please note that delivery and pickup windows may vary during holiday seasons or peak periods, and we will always communicate any changes in advance.

For larger tent or complex events, delivery may be required one (1) to two (2) days before the event due to logistics, setup time, or permitting requirements. If this applies, we will always communicate with you in advance, typically during the week of your event.

If same-day pickup is required, an additional 30% fee applies due to extended staffing and logistics.

Our priority is a smooth setup, a great event, and an efficient pickup afterward.

We recommend having an adult familiar with the event layout present at delivery whenever possible. If you’re unavailable, you’re welcome to send photos, written instructions, or coordinate a FaceTime call to show us where you’d like items placed.

Please also make sure that power and water (if required) are available at the time of delivery.

 

Setup areas must be clean, clear, and free of animal waste at the time of arrival. Gates should be unlocked, pets secured, and access to the setup area available.

To help ensure a smooth setup, we recommend cutting grass at least two (2) days before your event. This helps avoid additional cleaning fees and ensures the area is ready for installation.

If the setup area is not ready or accessible upon arrival, the event may be canceled.

 

Customer pick-ups are available after 8:00 AM on the day of your event, unless otherwise discussed. Please arrive with a vehicle large enough to safely transport the items. Some tables do not fold and require a truck, van, or trailer.

Items must be returned by 12:00 PM the following day. Chairs must be stacked as originally provided.

All items reserved for your event are prepared, loaded, and scheduled specifically for you. Any items delivered or made available, whether used or not, remain fully billable and are not eligible for refunds, credits, or rainchecks.

If your setup area includes stairs (such as a second floor without elevator access), slopes, uneven ground, or tiered yards, please notify us in advance. These conditions may require additional labor, equipment, or time, and additional setup fees may apply.

For setups on dirt or unpaved surfaces, a dirt fee may apply to cover additional post-rental cleaning.

When staking is not permitted or ground conditions require alternative anchoring, sandbags, water bags, or barrels may be required and will be added to the rental as needed to ensure safe installation.

If there is any uncertainty about site conditions, a site visit may be recommended. Site visits are $100 and, if you proceed with booking, the site visit fee will be applied toward your deposit.

Our priority is safety, cleanliness, and a secure setup for your event.

For safety, inflatables must be staked into grass whenever possible. If staking is not allowed, approved alternatives include sandbags, waterbags, or water barrels (rental may apply).

Tables and chairs are delivered stacked, unless otherwise arranged, and must be returned clean and re-stacked.

Our tables and chairs are commercial-grade plastic rental items and may show normal wear from use. All items are cleaned and sanitized either on site or at our shop prior to delivery.

For beach weddings, tables and chairs are placed at the edge where the sand begins, unless a setup fee is requested and paid in advance. All items must be left in the same location and stacked as delivered for pickup. If items are moved or not properly stacked, a restacking fee will apply.

Additional fees may also apply for tape residue, coverings left on items, or failure to re-stack.

Please let us know in advance if your event is taking place at a park. Park events often have additional requirements.

• Generator rentals and same-day pickup fees apply.

• For inflatable safety, water barrels are required unless park rules allow us to stake into the ground.

• If you choose not to use water barrels and the park permits staking, all underground utilities must be located and cleared prior to staking.

To have utilities marked, you must contact Sunshine 811 by calling 811 or submitting a request online at:
👉 https://www.sunshine811.com/

⚠️ Proof of the utility locate request is required at least 3 days prior to your event in order to waive water barrel requirements.

For additional park rules and regulations, please visit:

• Collier County Parks & Recreation: https://www.collierparks.com/

• City of Naples Parks & Recreation: https://www.naplesgov.com/parksrec